The main strategic goal of TVEL JSC in terms of quality is permanent improvement of the product quality and operational safety, aimed at maximum compliance with the customers' requirements, and allowing to expand the markets, ensure sustainable development of subsidiary companies. The set of measures and procedures focused on effective operation of the quality management system has been elaborated and introduced to achieve this goal; customer feedback is maintained to develop and improve the activity of TVEL JSC; customers' satisfaction assessment is carried out on an annual basis.

The System covers the full range of design, development, production, storage, delivery and scientific-technical support of FA and the components of nuclear reactor cores, including the materials and accessories.

To improve IMS TVEL Fuel Company has introduced and updates the culture of safe production - the priority objective identifying occupational activity of the workers and the business processes of the organization. The required documents have been worked out to comply with the requirements of IAEA and the customers' preferences.

The works have been scheduled to transfer TVEL JSC and its subsidiaries to new versions of ISO 9001 and ISO 14001 for subsequent certification in 2018. The works have been provided to develop and improve IMS, to introduce risk-oriented management model for sustainable success of TVEL Fuel Company.

Results 2017

The foreign companies-customers have performed the audit of the quality management systems within the framework of nuclear fuel deliver for VVER and PWR reactors. Following the results of inspection, the Customers have noted positive tendencies in development of the integrated management system.

TVEL JSC and its subsidiary companies (MSZ PJSC, NCCP PJSC, ChMP JSC, VNIINM JSC, SGChE JSC, PA ECP JSC, UEIP JSC, AECC JSC, KMZ PJSC, Tochmash VPA JSC, Centrotech SPA LLC, "Industrial Innovations" JSC) successfully passed the witness audit in 2017 with international certification authority TÜV Thüringen e.V. (representatives of Intercertifica TÜV LLC together with TÜV Thüringen). The active Integrated Management System certificate was confirmed.

In the reporting year no penalties were charged for non-compliance with laws and regulations concerning the provision and use of products and services.

The number of nonconformities of nuclear fuel and gas centrifuges revealed by the Quality Control Department and representative of the customer at the manufacturing plants in 2017 was reduced three times as compared to the previous year.

In 2017 the customers' satisfaction was assessed. Main customers of TVEL Fuel Company involved in the customers' satisfaction assessment:

The average index of the customers’ satisfaction level in 2017 was 4.49 points of 5 available.