In 2017, the Company continued to improve the efficiency of production support office functions. Change teams and expert boards were created. The Company organized training of heads of change teams in the area of process management on the functions improvement - a total of 82 people, trainings on the program "Analysis and Improvement of Business Process Efficiency" for 230 participants of the project.
The maps of all key processes were prepared, the main problems were identified. The results included opening and implementation of 309 projects and 487 activities to improve the efficiency of functions, which allowed to reduce the cost of functions by RUB 449.3 million.
In 2018, it is planned to continue works on improving the efficiency of functions through the formation of an optimal order from production flows (supply chains), building a feedback system with production flows both with customers, increasing the speed of response by support services to production problems.